RESPONSIBILITIES
◆ Document Management
Create a local document management system for an office or department.
◆ Document Preparation
Prepare moderately complex documents using a variety of applications for technology devices such as standard office software. Also responsible for gathering and summarizing data for reports.
◆ Documentation and Back up
Draft and maintain basic technical and/or user documentation to a high standard and create backup files to ensure instant recovery if problems occur.
◆ Operational Compliance
Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
◆ Data-driven Product and Service Improvement
Support less complex parts of data-driven analysis to identify opportunities for product/service improvement.
◆ Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
◆ Work Scheduling and Allocation
Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Behavioral Competencies
◆ Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
◆ Tech Savvy
Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
Skills
◆ Planning and Organizing
Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
◆ Computer Skills
Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
◆ Numerical Skills
Uses an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance (but not constant supervision).
◆ Compliance Management
Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.
◆ Policy and Regulation
Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise.
◆ Review and Reporting
Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
Education
Post-Secondary Non-Tertiary Education
General Experience
Basic experience of simple office / operational systems (4 to 6 months)
Managerial Experience
Very limited (0 to 3 months)
