Description
Role Purpose:
Responsible for presenting a professional Call Center services to achieve departmental goals and objectives.
Key Responsibilities:
- Manage outbound calls in a polite and professional manner.
- Ensure the customer satisfaction by performing necessary outbound calls related to appointments confirmation and cancellation.
- Perform reports that required by direct supervisor.
- Maintain and improve quality results by adhering to approved standards and guidelines.
- Communicate and confer with customers by using various web based tools.
- Execute effective communication skills to deal tactfully with different kinds of customers.
- Implements appropriate policies and procedures to achieve the Hospital’s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement
- Perform any other tasks within his/her competence as directed by the Call Center Manager.
Requirements
Necessary Knowledge and Experience:
- 0 – 1 years of experience in the related field
- Education and Certification Requirements:
- High school diploma or equivalent.
Summary
Industry: Hospital & health care
Experience Required: 1 year(s) minimum
Career Level: Mid level
Required Skills
- computer literacy (word, excel, powerpoint)
- supervision skills
- adaptability
- teamwork
- good communication skills
- flexibility
- dependability and responsibility
- honesty and integrity
- strong work ethic
- motivated to grow and learn
- strong self-confidence
- self-motivated
- possessing a positive attitude
Languages
- en – Full Professional Proficiency
- AR – Full Professional Proficiency
