About the Job
Skills
Troubleshooting
Software Installation
Problem Solving
Customer Service
Hardware Maintenance
Network Configuration
Communication Skills
Attention to Detail
Company Overview
Raf Health Care is a division of Raf Health, specializing in pharmaceuticals, nutrition and vitamins, home healthcare and personal products, OTC, first aid, and rehabilitation and disposables of higher standards. We offer a diverse product portfolio and are connected with a wide network of manufacturers worldwide. Our headquarters is located in Doha, Qatar, and we belong to the Health, Wellness & Fitness industry. Visit our website at rafhealthcare.com.
Job Overview
We are seeking a mid-level IT Support professional to join our team in Doha on a part-time basis. This role involves providing technical assistance, troubleshooting issues, and ensuring smooth operation of IT systems. The ideal candidate will have 4 to 6 years of relevant work experience.
Qualifications and Skills
- Strong troubleshooting skills (Mandatory skill)
- Proficiency in software installation (Mandatory skill)
- Excellent problem-solving abilities (Mandatory skill)
- Ability to deliver exceptional customer service
- Experience with hardware maintenance
- Knowledge of network configuration
- Outstanding communication skills
- High attention to detail
Roles and Responsibilities
- Provide technical support to staff and clients, resolving IT-related issues efficiently and effectively
- Install, configure, and maintain software applications used by the organization
- Troubleshoot and resolve hardware and software issues
- Assist with network setup and configuration to ensure optimal performance
- Maintain detailed records of IT support activities, including issue resolution and system performance
- Work closely with other IT team members to develop and implement solutions to recurring problems
- Ensure compliance with company policies and standards in all IT support activities
- Educate employees on best practices for using IT equipment and software
