About the job
Applus+ is one of the world’s leading companies in the inspection, testing and certification sector. The company is comprised of a large multidisciplinary team of more than 28,000 professionals with unique experience and capabilities, recognized for their technical excellence in various sectors.
Our people are our greatest asset. The value we bring to our customers depends on the commitment and qualifications of our people. The training and development of our teams are part of the company’s strategic foundations. Customer orientation, proximity and satisfaction are fundamental to a business that has a solid reputation, promoting responsibility and social action.
We are looking for an IT Specialist.
Duties and responsibilities:
- Act as primary Helpdesk contact for providing support to the end users for all IT related issues and provide the resolution by remote access, by phone, by e-mail or on-site in the stations.
- Installing configuration and rollout of PCs, notebooks, and other workstations.
- Installation, troubleshooting and managing of computers, software, printer, switches, routers, firewall and wireless AP.
- Update and track records of computer hardware and software license related inventory.
- Participate in meetings with iSoft and iSoft superuser.
- Record, track, and monitor IT related user complaints.
- Ensure that user complaints are handled promptly and resolved effectively.
- Installation and troubleshooting of IT hardware, Software and End user support.
- Implement Applus + global IT security procedures and guidelines.
Requirements:
- Bachelor’s degree in Computer science/Information systems or Technology/Network engineering and security.
- Good Knowledge of Windows operating systems including Windows 10 upgrade process.
- Proficient in Office 365, Active Directory & MS Teams.
- Experience in the installation and troubleshooting of IT hardware, software, and end user support.
- Minimum of 3-5 years of experience.
- English and Arabic speaking and writing.
