Job Description
The role involves overseeing day-to-day pharmacy operations and managing referrals to provide optimal medication management and ensure access to necessary pharmaceuticals for patients
Manage assigned patient service lines, and therapeutic programs
- Oversee pharmaceutical care services and direct patient care programs to align drug utilization with patient care needs, best practices, and regulatory standards.
- Design and implement stewardship and surveillance programs to ensure cost-effective and efficient drug utilization.
- Track, evaluate, and benchmark pharmacy programs for operational quality and financial efficiency.
- Develop and oversee policies and procedures related to drug prescription and usage.
- Ensure the pharmacy is fully integrated into the healthcare delivery system while expanding pharmacy services
Monitor Service Levels
- Address pharmacy-related incidents and conduct root cause analysis.
- Manage daily communication with pharmacy providers and implement new programs as needed.
- Proactively identify and resolve patient and provider concerns, ensuring timely follow-up.
- Monitor service levels using prospective, retrospective, and real-time data.
- Ensure effective communication and collaboration with partner providers to deliver projects on time, in full (OTIF), and with clear objectives
Improve Health Outcomes and Safety
- Collaborate with relevant stakeholders to ensure optimal performance of pharmacy programs.
- Review and investigate adverse drug events, including medication errors and adverse reactions.
- Monitor and manage medication expenses, driving cost avoidance, savings, and revenue optimization.
- Build and maintain strong relationships with medical leadership to ensure safe, efficient, and evidence-based medication use.
- Maintain and implement various medication management strategies
Process Daily Medication Requests
- Ensure accurate and timely processing of medication requests.
- Oversee operational management of medication requests, including alternative management and rework investigations when necessary
Skills
- Strong knowledge of age-specific drug therapy needs (pediatric to geriatric).
- Excellent communication skills, both verbal and written.
- Proficient in Microsoft Office and pharmacy databases.
- Knowledge of healthcare environments and pharmacy regulations.
- Proven leadership, risk-taking, and high standards achievement.
- Strong problem-solving and decisive judgment skills.
- Ability to build consensus and foster teamwork.
