Job Description
WHAT YOU’LL DO
- Collaborate and support the Sales team involved in account management to ensure sustainable and profitable growth
- Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
- Gain deep understanding of the customer’s business needs and use this to identify opportunities and plan for the continued development of SITA’s business
- Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
- Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecatss are accurate and up-to-date
- Ensure all customer requests are dealt with and services delivered as per agreed schedule
- Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA’s value proposition
- Leverage individual value drivers; understand and influence of customer stakeholders; facilitate conversation between stakeholders
- Communicate key economic drivers, macro- and microeconomic trends internally to increase awareness and adopt to new situations, also externally, to clients to address potential new business opportunities
- Maintain clear visibility of the status of all commercial, delivery and operational aspects of the account, and drive the resolution of issues through the relevant process owners
- Ensure full compliance in all internal and external dimensions of the business
- Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment.
Qualifications
What you will do:
Education: Bachelor’s degree in Business, IT or a related field with a equivalent professional experience
Experience:
- 3–5 years of proven sales experience, ideally in the Air Transport Industry (ATI) or IT sector servicing ATI clients.
- Track record in meeting or exceeding sales targets and developing C-level client relationships.
- Experience in managing the full sales cycle — from prospecting to closing.
- Strong pipeline management and business development skills.
- Demonstrated ability to manage multiple stakeholders and competing priorities under tight deadlines.
- we accept only applications for Kuwait nationals or GCC nationals with valid Kuwaiti residency.
Skills:
- Excellent communication and presentation skills in English and Arabic.
- Strategic thinker with analytical mindset and solution-oriented approach.
- Proactive, self-motivated, and capable of working in a fast-paced, dynamic environment.
- High level of professionalism, integrity, and commitment to customer succes.
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